Customer relationship management (CRM)
is a broad term that covers concepts used
by organizations to manage their relationships
with customers, including collecting,
storing and analyzing customer information.
Benefits of having CRM
Practicing CRM requires an efficient and
integrated internal business system. Many
businesses benefit from the organizational
discipline CRM imposes, as well as from
the technology itself.
CRM will help your business if you view
it as a set of tools that let you do more
more for, and get more from, your customer.
CRM can:
• Develop better communication channels
• Collect vital data, like customer
details and order histories
• Create detailed profiles such
as customer preferences
• Deliver instant, company-wide
access to customer histories
• Identify new selling opportunities
How can you measure CRM benefits?
CRM benefits can be measured and quantified.
Using CRM applications can lead to increases
in revenue from:
• Reductions in operating costs
- it cost around $0.25 to handle a customer
call via a call center but only $2 via
a website
• A higher percentage of cross-selling
due to offering a single point of contact
with your company
• More success in attracting new
customers and closing deals faster, through
quicker and more efficient responses to
customer leads and customer information
• Simplification of marketing and
sales processes by understanding customer
needs
• Better customer service - through
improved responsiveness and understanding
that builds customer loyalty and decreases
customer "churn"
CRM Pricing
Pricing can change depending on the size
of your business and the solution types,
for more info about our pricing or for
monthly CRM fees please contact one of
our sales representative at 800.925.1951
ERP
Systems (enterprise resource
planning)
ERP
(enterprise resource planning) is an industry
term for the broad set of activities supported
by multi-module application software that
helps a manufacturer or other business
manage the important parts of its business,
including product planning, parts purchasing,
maintaining inventories, interacting with
suppliers, providing customer service,
and tracking orders. ERP can also include
application modules for the finance and
human resources aspects of a business.
an ERP system uses or is integrated with
a Typically, relational database system.
The deployment of an ERP system can involve
considerable business process analysis,
employee retraining, and new work procedures.
Magid Computers can provide you with custom
made solutions for you business that will
help you manage your employees better
and have more control on you business
via a web based system with a unique and
custom back end solution.
A quality ERP (enterprise resource planning
can change your way of work and make things
much more efficient and save you money.
ERP system pricing vary, custom solution
start at $2500.
Custom solutions
With knowledgeable developers, Magid Computers
Consulting extends the functionality of
our products or customizes them to meet
your business requirements. These customizations
may be cosmetic or functional.
We also develop automation tools to provide
a high level of consistency and full flexibility
within the environment.